Each chat message uses 1 credit. You are not charged for messages that result in warnings or errors.

Your plan credits refresh on a monthly basis, depending on when you purchased a paid plan (or when you created your account for free plans). For example, if you subscribed to the Plus plan on the 11th of the month, your plan credits would refresh to 500 credits every month on the 11th day. Since not all months have the same number of days, if your refresh day would be the 29th, 30th, or 31st of any month, it instead is the 28th of that month.

Once you've consumed all your plan credits in a month, you will either have to wait for the next month, upgrade plans, or purchase bonus credits. Bonus credits are only consumed once you've already used up all of that month's plan credits.

You are limited to uploading a certain number of new pages in any given monthly period. For example, if you are on the Plus plan, you can upload 3,000 pages every monthly period. The amount of new pages you can upload resets every monthly period. If you need to upload more pages than your limit, you can either upgrade plans or purchase bonus credits for uploading beyond your limit.

If you need to use more than your plan limit in a monthly period, you can purchase bonus credits. Bonus credits are only consumed once you've already used up all of that month's plan credits. For example, if you've exhausted all your monthly question credits or uploaded the maximum number of pages per month, you can purchase bonus credits.

By paying for the full year upfront, you get an overall discount. If you know you'll want to use Docalysis on an ongoing basis, this is the best option.

The Business plan is intended for companies, and offers features including team-wide storage, team administration, and custom limits. Contact us to learn more about the Business plan.

Yes, you can change your subscription plan after first purchasing one. Changing paid subscriptions takes effect immediately, and you will be charged or credited the difference in price.

Yes, you can cancel your subscription plan at any time. To cancel, visit the plan page, then click the button to cancel and downgrade to the free plan. At the end of your current billing period, you will be downgraded to the free plan.

You will keep all your existing files if you downgrade, but you may not be able to upload new files if it would put you over your new storage limit. In that case, you'd have to first delete some existing files to make room for new files.

Your credit card information is not stored directly by Docalysis. It is stored by Stripe, our payment processor. Stripe is a certified PCI Service Provider Level 1, which is the highest grade of payment processing security. If you have purchased a subscription, you can manage your credit card information by going to your user settings and clicking the link to your Stripe account's dashboard.